We really love our products and we’re eager to share them with you. That’s why we work so hard to get them to you quickly! All products on our site, unless otherwise noted, will be shipped within 2 working days from our facility in Rouses Point, NY. Orders received after 3:30 PM will be processed the following day.
All orders for perfumery products MUST be shipped by ground service. Unfortunately this means that we can only ship fragrances to destinations within the Continental US.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 14 days of delivery of your order. You can return your product for store credit, a different product of the same value, or a refund to the original payment method. Please note that the original shipping cost is not refundable.
Please note the following exceptions to our return and exchange policy:
To initiate a return or exchange, please complete the following steps:
We require the following information to process your return. (If this information is not included, we will be unable to process your return.)
Please return the merchandise to:
27 Montgomery Street
Rouses Point, NY 12979 USA
All returns must be shipped back to Belcam Inc. using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by Belcam Inc. and tracking information cannot be provided, will be the sole responsibility of the shipper.
**Please allow up to 14 business days to process your return or exchange.
If your package is returned to Belcam Inc. marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge you a re-shipping fee.
Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. Please make your selections carefully.
If you have any other questions or concerns, please contact our customer service department.
Contact us at:
1-800-328-3006 Toll free in the U.S
Monday-Friday: 9:00am-4:00pm Eastern Time.